Privacy Policy

Last Updated: October 2024

At LumIPTV, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website (lumiptv.com) and services.

1. Information We Collect

We only collect the absolute minimum information necessary to provide and manage your service:

  • Contact Information: Email address, phone number (if you use WhatsApp support), and name.
  • Device Information: Device MAC address (only if required for specific IPTV apps like Smart STB or IBO Player).
  • Usage Data: Basic server connection logs solely for identifying concurrent connection abuse and troubleshooting technical issues.

Note: We do NOT log, monitor, or record your viewing history.

2. How We Use Your Information

The information we collect is used to:

  • Create and manage your subscription account.
  • Provide customer support and troubleshoot connection issues.
  • Send subscription renewal reminders and important service updates.
  • Prevent fraud, account sharing, and abuse of our network.

3. Data Sharing and Disclosure

We value your privacy and do not sell, trade, or rent your personal information to third parties. We may only disclose your information if required by a valid legal process or to protect the security and integrity of our service.

4. Data Security

We implement industry-standard security measures, including SSL encryption and secure database architecture, to protect your personal information against unauthorized access, alteration, or destruction. However, please note that no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to request access to the personal information we hold about you. You may also request that we update, correct, or completely delete your data from our systems by contacting our support team.

6. Cookies

Our website may use basic cookies to enhance user experience (e.g., keeping you logged into the billing portal or remembering your language preferences). You can disable cookies in your browser settings, though some features of the site may not function properly.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at support@lumiptv.com.